FAQs

What is Trixame?

At Trixame, we create unisex clothing that’s more than just fabric—it’s a statement. Our mission is to bring you trendy, high-quality, and one-of-a-kind designs that stand out in a crowd. From our limited-edition hoodies to striking graphic T-shirts, each piece blends modern style with an artistic edge.

How do I place an order?

To place an order, simply browse our website, add the items you wish to purchase to your cart, and proceed to checkout. You will need to provide your shipping and payment information to complete your order.

Can I change or cancel my order?

Once an order is placed and payment is confirmed, it is processed immediately to ensure quick delivery. Unfortunately, we cannot make changes or cancellations once the order has been dispatched. If you need to modify an order, please contact us as soon as possible, and we’ll try to assist you.

How can I track my order?

After your order has been dispatched, you will receive an email with tracking details so you can monitor its progress. You can also check the status of your order by logging into your account on our website.

How long will my order take to arrive?

Delivery times may vary depending on the supplier and shipping method used. Typically, orders are processed within 1-3 business days, with shipping times ranging from 10-14 working days. You will receive an estimated delivery time at checkout, and tracking details once your order has been dispatched.

What should I do if received a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team within 5 days of receiving your order with a photo of the damaged item. We will assist you in resolving the issue, whether by sending a replacement or issuing a refund.

How do I return an item?

We accept returns within 5 days of receiving your order. The item must be unused, unworn, and in its original condition. Please contact our customer service team to initiate a return. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Will I be charged custom fees or import taxes?

Customs fees and import taxes may apply depending on your country’s regulations. These fees are not included in the price of the product or shipping, and are the responsibility of the customer. Please check with your local customs office for more information.

Do we offer Gift Cards?

Yes, we offer gift cards that can be purchased directly on our website, which can be found here. Gift cards are sent via email and can be used for any products available on our site.

Can I use more than one discount code?

No, only one discount code can be applied per order. Discount codes cannot be combined with other promotions or offers unless otherwise stated.

How do I contact customer service?

You can reach our customer service team by emailing support@trixame.com, or reaching out to us on our socials eg. Instagram or TikTok @trixame_official, or using the contact form on our website. We are happy to assist you with any questions or concerns.

Is my personal information secure?

Yes, we take your privacy and security seriously. We use SSL encryption technology to protect your personal information during transactions. For more details on how we protect your data, please refer to our Privacy Policy.

Do you offer any promotions or discounts?

We periodically offer promotions and discount codes to our customers. Be sure to subscribe to our newsletter or follow us on social media to stay updated on the latest deals and offers.

What payment methods do we accept?

We accept a variety of payment methods, including [Visa, MasterCard, Apple Pay, etc.]. All payments are securely processed through trusted payment gateways.