Privacy Policy

Introduction:

At Trixame ("we," "our," "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website (the "Site") and make purchases from us.

Information we collect:

We collect personal data to provide and improve our services. The information we may collect includes:

  • Personal Identification Information: Name, email address, phone number, billing address, shipping address, payment details.

  • Technical Data: IP address, browser type, operating system, pages viewed, and usage data.

  • Payment Data: When processing payments, we do not store full payment card details. These are handled by our third-party payment processors.

  • Transaction Data: Information about the products you purchase, order dates, and amounts paid.

How we use Your Information:

We use your personal data for the following purposes:

  • Order Processing: To process and fulfill orders, including payment, shipping, and returns.

  • Customer Support: To respond to inquiries, provide customer support, and manage returns.

  • Marketing: To send promotional emails or offers, only with your consent.

  • Legal Obligations: To comply with legal obligations, such as accounting, tax, and fraud prevention.

  • Improving Our Services: To improve the user experience on our Site, track order history, and analyse trends.

How we share Your Information:

We may share your information with trusted third parties, including:

  • Payment Processors: For the purpose of processing your payment (e.g., PayPal, Stripe).

  • Shipping Partners: To fulfill your orders and provide tracking information (e.g., Royal Mail, DHL).

  • Third-Party Suppliers: As a dropshipping business, we work with third-party suppliers to source and ship products. Your order information, including your shipping details, may be shared with these suppliers.

  • Marketing Service Providers: If you have opted into marketing communications, we may share your data with third-party marketing platforms.

  • Legal Authorities: If required by law or in the event of a legal claim or dispute.

International Transfers:

As a dropshipping business, some of our suppliers and service providers may be located outside of the UK. In such cases, we will ensure that appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

Your Rights:

Under the General Data Protection Regulation (GDPR) and UK Data Protection Law, you have several rights regarding your personal data:

  • Access: You have the right to request access to the personal data we hold about you.

  • Correction: You can request corrections to any inaccurate or incomplete data.

  • Erasure: You may request the deletion of your personal data, subject to certain conditions.

  • Object to Processing: You can object to certain types of processing, such as marketing.

  • Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.

  • Withdraw Consent: If you have provided consent for processing your data, you can withdraw it at any time.

To exercise these rights, please contact us at support@trixame.com.

Data Retention:

We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements.

Security of Your Information:

We take the security of your personal data seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, please note that no data transmission over the internet is completely secure, and we cannot guarantee the security of your information.

Cookies:

Our website uses cookies to enhance your experience and collect information about how you use our Site. For more information on how we use cookies and how to manage them, please refer to our Cookies Policy.

Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting an updated version on our Site with a revised "Effective Date.

Contact Us:

If you have any questions or concerns about how we handle your personal data, or if you wish to exercise your rights under the Data Protection Laws, please contact us at support@trixame.com.